Course Title
Customer care ISO 9001
Category
ISO Certification
Approximate Length
The Online Course has been approved for 8 hours
Delivery Method
Online
Overview
This course is designed to provide students with knowledge on customer requirements.
This course explores some business basic steps, like marketing process and sales process, that are examinated for a good comprehension.
The practical exercises focus on the audit process using the ISO 9000 series of standards.
This course is recognised in Europe, North and South America, Asia, Africa, Australia.
Audience
Workers, engineers, architects, students, employers, employees, consultants
Learning Outcomes
Costumer Focus Principle
Requirements and satisfaction
Problems and opportunities
Marketing processes
Sales processes
Requirements of ISO 9001
Auditor skills and techniques for process auditing
Online final test
Language:
English
Certificate:
Released online
Internal code:
MD-5746-016